Our Mystery Guest Audits are undertaken by experienced professionals who have been both operational within hotels and have operated as high level hotel inspectors. Our aim is to provide you with an international standard of auditing.

Mystery Guest Audit

1 - 4 Star

£650/per audit

Includes a 600 point audit against your standards or industry best practice at your star classification level.

Incognito Audit
All FOH departments audited
Scoring system per department
Professional PDF Report
Full Photography
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We'll get back to you within 24 hrs

Mystery Guest Audit

Red Star - Five Star

£950/per audit

An extensive audit that challenges service and facilities to international standards. Debrief to senior team post audit.

Incognito Audit
All FOH departments audited.
Scoring system per department.
Professional 50 page report.
Booking with reservations recorded.
Post audit debrief with Senior Team
Contact Us
We''ll get back to you within 24 hrs

Discounts are available for multiple bookings.

  • Our payment terms are 50% of the fee in advance of the audit, 50% upon completion.
  • We work around a 4 week window from the receipt of the first payment.
  • Audit expenses (the hotel bill) to be refunded at checkout.
  • Travel expenses within the UK are included within the audit fee. International travel expenses to be refunded post audit.